Returns & Exchanges
Holiday Shipping PolicyĀ
We are offering extended returns and exchanges throughout the holiday season. All purchases made betweenĀ Nov 1st, 2024 ā December 25th, 2024, are eligible to be returned or exchanged until January 31, 2025.
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WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR sandalserenade PURCHASE.Ā
We accept returns and exchanges of unworn, unwashed merchandise that has been ordered thru our site in its original packaging, with the original tags attached within 30 days of shipment date.Ā Items returned without its original packaging and tags will not be accepted.Ā
In order to receive a refund or exchange:Ā Ā
- All hangtags must be attached to the garment
- Items must be unworn and unwashed
- SwimwearĀ must be returned with the hygienic liner intact.Ā Any swimwear received without the hygienic liner intact will receive no refund or store credit.
- All Clearance, outlet, sale, headgear and gift cards are not eligible for returns or exchanges.
- Your refund will be issued within seven business days in the original form of payment once it is received. You will be notified via email when this transaction is complete. Ā Please note that your banking institution may require additional days to process and post this transaction to your account after they have received the information from us.
- We only accept merchandise purchased from our website.Ā If you purchased from one of our retailers please contact them directly about their return policy.
NORTH AMERICAN CUSTOMERS HAVE 3 OPTIONS
Refund:Ā Receive a full refund back to your original payment method. We can send you a shipping label for your return and deduct $9.99 from the refund, OR you can ship the item back to us at your own cost. All returns must be shipped within 30 days.
Exchange:Ā If you need a different size, color, or pattern, weāre happy to help and exchanges areĀ freeĀ with the use our shipping label. All exchanges must be completed within 30 days.
Store Credit:Ā Receive a sandalserenade.com store credit for the amount of your return, and a FREE return shipping label.
Exchange:Ā If you need a different size, color, or pattern, weāre happy to help and exchanges areĀ freeĀ with the use our shipping label. All exchanges must be completed within 30 days.
Store Credit:Ā Receive a sandalserenade.com store credit for the amount of your return, and a FREE return shipping label.
Ā RETURN/EXCHANGE PROCESS
- ClickĀ HEREĀ to request a Refund or Exchange.
- Pack and seal your box securely, in the original packagingĀ whenĀ possible.Ā
- Ship your return/exchange with a carrier that will provide you with a tracking number to ensure that your package does not get lost. Ā You will be responsible for return shipping costs if you do not use our shipping label.
Please note: Returns can take up toĀ 2 weeks to process fromĀ the time we receive the return. If you received a price adjustment after your order shipped, that credit has been deducted from your total refund amount listed below. If you have any questions about your order, please send an email to [email protected]
INTERNATIONALĀ RETURN/EXCHANGEĀ POLICY
We accept international returns and exchanges of unworn, unwashed merchandise in its original packaging, with the original tags attached within 30 days of receipt. International customers are responsible for all return costs, unless products are damaged.Ā
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Click HEREĀ to learn about warrantiesĀ Ā
Still have questions? Contact us at [email protected]